Terms and Conditions

Effective Date: 01/01/2026

247iClean LLC

1. Agreement to Terms

By booking a service, purchasing a plan, or using our website, you agree to these Terms and Conditions.

2. Services

247iClean provides residential and commercial cleaning services. Service scope, pricing, and availability may change at any time.

We reserve the right to refuse service due to unsafe conditions, lack of access, or inappropriate behavior.

3. Booking & Payments

Payment is due at the time of booking unless otherwise stated
We accept credit/debit cards and approved online payments
Prices are based on customer-provided details
Additional charges may apply if conditions differ upon arrival

4. Cancellations & No-Show Policy

Minimum 24-hour notice required
Late cancellations: 50% charge
Same-day cancellations or lockouts: 100% charge

If we are unable to access the property:

We will attempt contact
After a reasonable wait period, service will be canceled
Full charges apply

5. Recurring Services

Recurring services are offered at a discounted rate
If service is canceled after the first visit or interrupted:
- Pricing may revert to one-time cleaning rates
- Balance is due immediately

6. Client Responsibilities

To ensure efficient service, clients must:

Provide accurate booking details
Allow access to the property
Secure pets
Remove clutter
Ensure utilities are functioning

Failure to meet these conditions may result in additional charges or service refusal.

7. Satisfaction Guarantee (No Refund Policy)

We do not offer refunds.

If you are not satisfied:

Notify us within 24 hours
We will return to re-clean the area at no additional cost

8. Safety & Service Limitations

For safety reasons, we do not:

Lift heavy items
Climb on furniture or use large ladders
Handle biohazards (blood, waste, etc.)
Restrain aggressive pets

Failure to provide a safe environment may result in cancellation fees.

9. Damage & Liability

Claims must be reported within 24 hours
We are not responsible for:
- Pre-existing damage
- Improperly installed items
- Normal wear and tear

Liability is limited to the value of the service provided.

10. Communication Consent

By using our services, you agree to receive:

Appointment confirmations
Service updates via SMS, phone, or email
Promotional messages (opt-out anytime)

11. Privacy

Your information is used solely to provide services and is never sold to third parties.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina.

13. Updates to Terms

We reserve the right to modify these Terms at any time.

14. Contact

📧 info@247iclean.com
📞 910-420-4500